Refund policy

Personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it for a exchange for the same item, or immediate full refund. To be eligible for a refunds, your need to send proof of the manufacturing error and you’ll also need the receipt or proof of purchase.

To start a refunds, you can contact us at negociosy40@gmail.com. If your refunds is accepted, we will refund your money as soon as possible. you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at negociosy40@gmail.com.

We inspect every item for quality and accuracy before it ships to you. Please review your personalization information before submitting your order, check spelling, dates and names carefully before placing your order.

We are not able to accept cancellations or changes to orders once they are placed.

We also reserves the right to cancel your order for inappropriate language, content or material.

No refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect our wharehouse or any of our carriers.